PLEASE READ:
In these times of product availability issues, we are sourcing from several suppliers to keep items available for you. DCC items have been hit the hardest. We ask that you read the sections below to better understand inventory status and how we process. If you would like to check the status of your items before placing an order, we are more than happy to work with you on that.
Inventory:
When you place your order, we pre-authorize your payment. Pre-authorizations do expire in about 30 days per banking rules. If your pre-authorization expires while waiting for product to arrive, we will contact you to place your order again. You will not loose your place in line. Your order is prioritized! We do not charge your order until we pack it and is ready to ship.
We do not keep a live inventory count on most items. Please note we have activated inventory tracking for Cannon & Company and a few other lines.
- ADD TO CART: Typically means item is available or is on order and not backordered from the manufacturer or supplier.
- PRE-ORDER: that means it is out of stock. If we have been provided a ship date by the manufacturer or supplier, we will show it but it is an estimate. We will remove the preorder status when it arrives. This will allow you to place your order for this item - it is not a guarantee it is in stock or we can provide a solid ship date. This is especially true with DCC items these days of parts shortages. Please contact us if you have questions.
- ADD TO WISHLIST: Worst case scenario, tends to be extensive lead-times from supplier. You cannot order these items but you can add to your wishlist and be notified when they arrive. Send us an email and we'll see if we can get information for you. We do not use this for NCE items as we never know what will be ready tomorrow.
- PRICING: Due to numerous price increases these days, orders placed as "Pre-Order" are subject to change. We will do our best to honor them but when a company raises the price 20% such as TCS, we can't absorb that. We do not raise our selling price until we purchase inventory at higher cost as most retailers do. We reserve the right to cancel an order with incorrect pricing and/or incorrect discounts applied.
We sell our products on multiple sites, therefore we have disabled most inventory counts on this site. In the event we do not have your item in stock, we will notify you when it will be back in stock and approximate shipping date.
Shipping Fees:
Order total under $100.00 shipping will be charged standard shipping rate of $4.95. In many cases the charge will be less than the actual shipping rate we pay. You can also choose from other carrier options at checkout.
Orders over $100.00 receive free STANDARD shipping in the USA. You may upgrade to other carrier options on the checkout page.
If we ship a partial order due to a backorder at your request, the backordered items will/may be subject to $100 minimum for free shipping or a shipping charge. Each shipment MUST meet the $100 in shippable goods for free shipping.
* There are a few items that may be excluded from free shipping due to size or weight of the item.
Shipping:
For International shipments, we cannot file a claim with the insurance provider until 30 days have passed.
Our shipping partners are USPS, FedEX, and UPS. International shipments use First Class International and Priority Mail International. Express Mail is an option, please contact us. International shipments are insured for your protection. STANDARD shipping for free shipping is OUR choice of carrier and service, If you require a specific carrier, we will bill you the difference from our rate to your rate via paypal invoice. Please contact us for more details prior to placing order.
Our prices do NOT include Import fees, customs or duty fees, GST, VAT, etc for shipments outside the of the USA. These fees are buyer responsibility and we cannot calculate these fees for you - Please contact your governments website or local office. Never ask us to falsify a customs form - we reserve the right to cancel your order if you ask us to break the law.
Returns Policy
You may return most new, unopened items within 14 days of delivery for a refund. A 15% restocking fee applies, but will be waived when processing an exchange of equal or greater value. We do not refund original shipping or insurance fees/charges we paid for shipping. If your order had free shipping, we will deduct the shipping we paid from your refund. Return shipping charges are the responsiblilty of the buyer at all times. We suggest you use a shipper that offers tracking information for your protection.
We do not accept returns on opened items or if packaging has been damaged.
If you find you item is defective, please contact us. Many manufacturers REQUIRE you to send to them. If you decide to send to us, we charge a fee.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We do not accept returns for international orders. Please message us to discuss if needed.
Digitrax item return policy: We DO NOT accept returns for any Digitrax item that has been opened, even if you only opened it and looked at it. If the item is defective, the manufacturer policy (Digitrax) REQUIRES the buyer to send directly to Digitrax, not the place of purchase. This is clearly stated in the manual for the item, their website, and we show their policy in the photos. This is NOT our policy - it is a Digitrax policy that applies to every item they manufacture and sell regardless of what seller you purchase it from. If your item is defective, we will happily assist you with the how-to - BUT you will ship the item to Digitrax. If you fail to read this and return the item to us, it will be refused and shipped back to you. Sorry to be harsh, we are done taking the financial hit on Digitrax items because some people can't read or follow simple instructions. If the item was not opened and in the same exact condition as we shipped to you, we gladly accept your return. Please note we do not refund original shipping charge.
Shipping
JANUARY 2021: WE NO LONGER SHIP TO THE UK DUE TO NEW REQUIREMENTS. PLEASE ORDER AT OUR EBAY STORE.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We do not ship to countries that our insurance provider has blocked coverage. We reserve the right to cancel any order.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Store Credits / Refunds
Contact us - we work with you for the best method.