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Shipping, Returns & Inventory

FREE STANDARD SHIPPING ON ORDERS OVER $39* (USA)

Shipping Fees:

Order total under $39.00 shipping will be charged.

Orders over $39.00 receive free STANDARD shipping in the USA. You may upgrade to Priority Mail on the checkout page.

* There are a few items that may be excluded from free shipping due to size or weight of the item.

Shipping:

We use USPS First Class Mail, Priority Mail, FedEX Home Delivery for USA shipments. International shipments use First Class International and Priority Mail International. Express Mail is an option, please contact us. International shipments are insured for your protection.

Order Fulfillment:

We sell our products on multiple sites, therefore we have disabled inventory controls on this site. In the event we do not have your item in stock, we will notify you when it will be back in stock and approximate shipping date. You have the option to cancel the order at any time prior to us printing the shipping label. The best way to see what is in stock is to visit our ebay store at http://stores.ebay.com/modelrrsupply-Mountain-Subdivision. But don't shop there...You'll pay more!

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. a 15% restocking fee applies, but will be waived when processing an exchange. We do not refund original shipping charges. If your order had free shipping, we will deduct the shipping we paid from your refund. Return shipping charges are the responsiblilty of the buyer at all times. We suggest you use a shipper that offers tracking information for your protection.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (usually less than 5 business days). Refund will be same method as payment made.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We do not ship to countries that our insurance provider has blocked coverage. We reserve the right to cancel any order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.



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